Privacy Policy

Last Updated: July 30, 2026

Worthington Foundation Authority operates the Worthington Basement Solutions website located at worthingtonbasementsolutions.com. This Privacy Policy explains how Worthington Foundation Authority (“Worthington,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit the website or communicate with us through it.

By accessing or using the website, you acknowledge that you have read and understand this Privacy Policy. Do not use the website if you do not agree with the practices described in this policy.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

• Request an estimate or evaluation
• Complete a contact form
• Ask about basement waterproofing, foundation repair, egress windows, crawl spaces, air quality, or related services
• Call, email, or otherwise communicate with us
• Provide information about a property or project
• Request customer support
• Provide feedback or a review

Depending on how you interact with us, this information may include:

• First and last name
• Email address
• Telephone number
• Street address and ZIP code
• Services in which you are interested
• Information about your home or property
• Questions, messages, and project details
• Appointment or scheduling information
• Records of communications with us
• Any other information you voluntarily provide

Please do not submit highly sensitive personal information through a general website form unless it is necessary for us to assist you.

Telephone and Email Communications

If you provide your telephone number or email address, we may use that information to respond to your inquiry, discuss your property, schedule an evaluation, provide appointment or project updates, and communicate about services you requested.

We may send marketing communications only as permitted by applicable law. You may unsubscribe from promotional emails using the instructions included in those emails.

If you separately consent to receive marketing text messages, you may withdraw that consent by following the opt-out instructions in the applicable message.

Information Collected Automatically

When you visit the website, we and our website providers may automatically collect information about your device and website activity, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Referring and exit pages
• Pages viewed
• Links and buttons selected
• Date and time of access
• Time spent on the website
• Advertising or campaign information
• Website performance and diagnostic information

This information may be collected through server logs, cookies, pixels, tags, local storage, analytics tools, and similar technologies.

Cookies and Tracking Technologies

Cookies are small files stored on a computer or device when someone visits a website. We and our service providers may use cookies and similar technologies to:

• Operate and secure the website
• Remember visitor preferences
• Understand how visitors use the website
• Measure website performance
• Diagnose technical problems
• Determine how visitors found us
• Evaluate marketing and advertising campaigns
• Prevent spam, fraud, and abusive activity
• Deliver or measure relevant advertising

The website may use essential, functional, analytics, performance, and advertising cookies.

Most browsers allow you to limit, block, or delete cookies. Restricting cookies may affect the operation of certain website functions. Choices made through one browser may not apply to other browsers or devices.

Where required by applicable law, we will recognize supported browser-based privacy preference signals or provide appropriate cookie controls.

Analytics, Advertising, and Call Tracking

We may use third-party providers to understand website traffic, measure interactions, evaluate advertising campaigns, track telephone inquiries, prevent spam, and improve website performance.

These providers may collect information through cookies, pixels, tags, scripts, telephone call information, or similar technologies. They may combine information collected through this website with information obtained through other websites or services, subject to their own privacy policies.

We may use remarketing or targeted-advertising services to display advertisements to individuals who previously visited the website or interacted with our advertising.

Some state privacy laws may characterize certain advertising-related disclosures as “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged.

We do not sell personal information for money.

How We Use Information

We may use collected information to:

• Respond to inquiries and estimate requests
• Determine whether a property is within our service area
• Schedule evaluations, appointments, or services
• Evaluate basement, foundation, waterproofing, egress, crawl space, or air-quality concerns
• Prepare estimates, recommendations, and project proposals
• Communicate about appointments and projects
• Provide customer support
• Maintain customer and project records
• Improve our website and services
• Measure advertising and marketing effectiveness
• Detect and prevent spam, fraud, and security incidents
• Enforce agreements and policies
• Comply with legal requirements
• Protect our rights, employees, customers, and property

We may combine information collected through the website with information obtained through telephone calls, property evaluations, project records, advertising platforms, or other lawful sources.

How We Share Information

We may disclose information to providers that assist us with:

• Website hosting and maintenance
• Contact forms and appointment requests
• Customer-management systems
• Email and telephone communications
• Call tracking
• Analytics and advertising
• Data hosting and information security
• Project administration
• Professional, accounting, insurance, or legal services
• Services requested by a customer

These providers may use information only as necessary to perform services for us or as otherwise permitted under their agreements and privacy policies.

We may also disclose information:

• When required by law, subpoena, court order, or legal process
• To investigate fraud, security threats, or policy violations
• To protect Worthington’s rights, safety, operations, or property
• To protect customers, employees, contractors, or members of the public
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
• With your direction or consent

Information Retention

We retain personal information for as long as reasonably necessary to respond to requests, provide services, maintain customer and project records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Information Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, database, storage system, or Internet transmission method can be guaranteed to be completely secure. Information submitted through the website is provided at your own risk.

Your Choices and Privacy Rights

You may:

• Decline to provide optional information
• Adjust browser settings to limit or delete cookies
• Unsubscribe from promotional emails using the instructions in those emails
• Contact us to request a correction to information you provided

Depending on your state of residence and subject to applicable exceptions, you may also have the right to request:

• Confirmation that we process your personal information
• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• A portable copy of certain information
• Details about categories of information collected or disclosed
• An opt-out from targeted advertising, certain profiling, or certain information sharing
• Review of a decision denying a privacy request

We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by law, although we may require proof of authorization.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Children’s Privacy

The website is intended for a general audience and is not directed to children under 13. Worthington does not knowingly collect personal information through the website from children under 13.

Please contact us if you believe a child has submitted personal information through the website.

Third-Party Websites and Embedded Content

The website may contain links to or content from social networks, mapping services, review websites, video platforms, manufacturers, certification organizations, advertising platforms, financing providers, or other third parties.

Third parties may collect information when you interact with their websites or embedded content. Their practices are governed by their own privacy policies. Worthington is not responsible for the content, security, or privacy practices of third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when the revised policy is posted on the website unless another effective date is stated.

The “Last Updated” date at the beginning of this policy identifies when it was most recently revised.

Contact Us

Questions or privacy requests may be submitted through the contact form on worthingtonbasementsolutions.com.